Diagenics Limited,
South House 3,
Bond Avenue,
Milton Keynes,

Registered in England
No. 2905701

Registered Office:
3 Warren Yard,
Warren Park,
Stratford Road,
Milton Keynes,
MK12 5NW

Terms & Conditions

This on-line catalogue and ordering service is operated by Diagenics Limited ('Diagenics') a company registered in England, Company Number 2905701 whose registered office is at 3 Warren Yard, Warren Park, Stratford Road, Milton Keynes MK12 5NW.

By submitting the order to Diagenics by proceeding to the checkout screen or by submitting an order in any other way such as by email, letter or facsimile, the Customer agrees that this Agreement applies to the supply and purchase of products from Diagenics.

Customers ordering products confirm that they have the official authorisation from the ordering body to place such order and accept these Terms and Conditions.

Bedding products only

Shipping & Returns

Return / Refund Policy

If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will give you a full refund. Alternatively, we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customer’s receipt of the product. All products to be returned must be carefully repackaged in their original packing. For hygiene reasons, and to prevent the risk of cross-contamination, the bedding products will only be accepted back if they are unopened and sealed in their original packaging, or if found to be faulty.

Delivery Information

Delivery time is usually within 10 days from the receipt of your order. However, we ask our customers to allow up to 28 days in case of postal/delivery difficulties.

Your Statutory rights are not affected by any of the following store policies.

All other products

Ordering Online

Ordering Online with us is safe and secure!

We encourage you to feel comfortable using your credit/debit card/PayPal account to conduct commerce on our site. We employ a method of interaction with our visitors that does not compromise your card information. This online system is 100% secure.

However, you may also place your order by telephone or, if you wish, you may request our order form to enable you to post your order if you prefer.

If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we despatch your goods.

Following receipt of a product order, Diagenics will review the order. Diagenics will confirm the final details of the order, including price, delivery charges and expected delivery time and communicate this with the customer. The customer will then confirm the order. Then if Diagenics accepts the order it will notify its acceptance of the order to the customer and at this point it becomes an Accepted Order and cannot be cancelled.

Delivery Information

Delivery time is usually within 10 days from order Acceptance. However, we make no guarantees for availability or delivery dates of products.

Delivery charges vary. Please contact Diagenics for exact charges if they are not shown on the website for specific products.


Prices are correct at time of publication and displayed exclusive of VAT. VAT will be added to all orders unless the order is VAT exempt and a VAT exemption form is sent with the order. This can be completed on the website. In the unlikely event of an unexpected rise to any of the published prices, we will notify you before proceeding.



If we should receive a complaint about any product or part of our service, by phone, fax, e-mail or letter, we will endeavour to ensure it is dealt with confidentially and effectively, normally within 5 working days.

Privacy Notice

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Conditions Of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Limitation Of Liability And Warranty

Diagenics gives no warranty that the Products will be suitable for any particular purpose or for use under any specific conditions. Diagenics gives no warranty as to the accuracy of the results obtained through the provision of Products. Please note that some of the products are sold FOR RESEARCH USE ONLY. Such products are NOT FOR USE IN DIAGNOSTIC PROCEDURES.

Diagenics warrants that the Products will comply in all material respects with the description on their packaging or as may be displayed on the website; and that it will procure the products with reasonable skill and care.

Customer agrees that use of the service is entirely at customer's own risk. services are provided 'as is,' without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service. specifically, we disclaim any and all warranties, including without limitation: 1) any warranties concerning the availability, accuracy or content of information, products or services; and 2) any warranties of title or warranties of merchantability or fitness for a particular purpose.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customers or third-parties and that the risk of injury from the foregoing rests entirely with customer.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. customer hereby acknowledges that the provisions of this section shall apply to all content on the service.

By using the service, you agree that you will not attempt to undermine the integrity of this web site.


All trademarks appearing on the service are trademarks of their respective owners.

Your Statutory rights are not affected by any of the terms and conditions above.